Desktop Support Engineer

About the role

Technical Support & Ticket Resolution * Provide first- and second-level technical support to end users. * Diagnose and resolve hardware, software, network, and system-related issues. * Manage and close support tickets within defined SLA timelines. * Escalate unresolved issues to the appropriate teams when necessary. Asset Management * Maintain records of IT assets, including laptops, desktops, peripherals, and software licenses. * Track asset allocation, movement, and inventory. * Ensure proper documentation of all IT assets. Server Management * Monitor and maintain Windows servers and related services. * Perform routine health checks, updates, and basic troubleshooting. * Support user account management and access controls. Microsoft Office 365 Administration * Manage Office 365 accounts, licenses, and user access. * Configure and troubleshoot Outlook, Teams, OneDrive, and other Microsoft applications. * Assist users with Office 365-related issues. Software Installation & Maintenance * Install, configure, and update operating systems and business applications. * Ensure systems have required software and security updates. * Troubleshoot and resolve software-related issues. Hardware Troubleshooting & Repair * Diagnose and resolve desktop, laptop, printer, and peripheral hardware issues. * Perform basic hardware repairs and component replacements. * Coordinate with vendors for warranty and repair services when required. IT Procurement & Vendor Management * Assist in procuring IT hardware, software, and related equipment. * Coordinate with vendors for quotations, purchases, and support services. * Maintain records of purchases, warranties, and vendor details. Network Troubleshooting * Troubleshoot LAN, WAN, Wi-Fi, VPN, and connectivity issues. * Support network devices such as switches, routers, and access points. * Help ensure stable network performance across the organization. Documentation & Reporting * Maintain accurate documentation of IT infrastructure, processes, and support activities. * Prepare periodic reports on asset inventory, ticket status, and system performance. * Update knowledge base articles and troubleshooting guides.

Key skills

About Cybeam Tech

Cybaem Tech is a rapidly growing IT services and consulting company specializing in Digital Transformation, Cloud Solutions, AI/ML, Software Development, Cybersecurity, and Enterprise Technology Services. We are committed to delivering innovative technology solutions that help businesses improve efficiency, scalability, and growth. At Cybaem Tech, we foster a collaborative work environment that encourages learning, innovation, and professional development.